Features
Everything You Need for Enterprise Calling
A complete communications platform with all the features your business needs, from basic calling to advanced analytics.
WebRTC Browser Dialer
Make and receive calls directly from any modern browser. No plugins, no downloads - just pure web-based calling with crystal-clear audio.
Full Call Controls
Hold, mute, transfer (blind & attended), call parking, and DTMF tones. Everything you need for professional call handling.
IVR & Call Queues
Build interactive voice menus, ring groups, and call queues with time-based routing and failover options.
Call Recording
Automatic or on-demand call recording with secure encrypted storage. Playback recordings directly in the admin portal.
Contact Management
Upload CSV contacts, organize favorites, and click-to-call. Search and filter your contacts with real-time results.
CDR & Analytics
Comprehensive call detail records with search, filter, and export. Track call volumes, durations, and agent performance.
Role-Based Access
Granular permissions for admins, managers, and agents. Control who can access settings, recordings, and reports.
Live Transcription
Real-time speech-to-text transcription during calls. Review conversations and extract insights automatically.
Enterprise Security
TLS/SRTP encryption, JWT authentication, rate limiting, and IP whitelisting. Security-first architecture throughout.
Architecture
Built on Battle-Tested Technology
Powered by Asterisk - the world's most deployed open source telephony platform - and FreePBX for intuitive management. Containerized with Docker for easy deployment and scalability.
Web Dialer (Browser)
WebRTC + SIP.js | Modern ES6 Modules
API Layer (FastAPI)
REST + WebSocket | JWT Auth | Rate Limiting
Asterisk + FreePBX
PJSIP | IVR | Queues | Recording
SIP Trunks
Etisalat / du | TDRA Licensed Carriers
Compliance
Enterprise-Grade Security & Compliance
Built from the ground up with regulatory compliance and data protection in mind.
UAE TDRA Compliant
Telecommunications Regulatory AuthorityLicensed carrier integration, media anchoring within UAE, no CLI spoofing, and full CDR logging as required by TDRA regulations.
GDPR Ready
European Data ProtectionData minimization, retention policies, access logging, and audit trails. Built for hosting in EU regions with full GDPR compliance.
End-to-End Encryption
TLS + SRTPAll signaling encrypted with TLS, media streams protected with SRTP. Recordings encrypted at rest with AES-256.
Access Control
Zero Trust SecurityJWT authentication, IP whitelisting, rate limiting, and fail2ban protection. Role-based permissions with full audit logging.
Deployment Options
Flexible Deployment Options
Choose the deployment model that fits your organization's needs.
Self-Hosted
Full control on your infrastructure
- Docker containerized deployment
- On-premise or cloud hosting
- Full source code access
- Unlimited extensions
- Custom integrations
- Priority support available
Managed Cloud
We handle the infrastructure
- Fully managed infrastructure
- 99.9% uptime SLA
- Automatic updates & patches
- 24/7 monitoring & support
- UAE & EU hosting options
- Dedicated account manager
Ready to Transform Your Communications?
Get a personalized demo and see how Ape Dialer can streamline your enterprise calling.